• Hi Abby,<br/><br/>I&#39;m very sorry to hear about your experience we always aim to responded to customer emails in a timely manor. <br/><br/>In order for me to assist you further could you please provide me with your policy number? <br/>Thanks Sophie&#64;iTrek
    Reply from iTrek representative
  • Hi Sophie It’s: IT-AU-P1954728 I would really appreciate that, Thankyou!
    Reply from Abby
  • Hi Abby, we sent you an email on Friday in regards to your policy, we require a response from you urgently. Alternatively you can call us on &#43;61 2 8503 9939.<br/>Thanks Sophie&#64;iTrek
    Reply from iTrek representative
  • Hey Sophie, Ive sent multiple emails replying, so not sure why you haven&#39;t been receiving them... Do you have a direct email? Thanks again Abby
    Reply from Abby
  • Hey Sophie, just wanting to check you got my emails?
    Reply from Abby
  • Hi Abby, we have not received your emails. I&#39;m unable to take any personal details via this messaging service. Are you able to message me via our Facebook page, itrek travel insurance. If you send an instant message I can get back to you there. I have our IT team looking into the email situation. I apologise for the inconvenience. Sophie
    Reply from iTrek representative