iTrek reviews
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overall rating 7.5 38 reviews
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Customer Experience
7.2
- Awesome 21
- Good 5
- Average 5
- Bad 0
- Terrible 7
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Value for Money
7.5
- Awesome 23
- Good 6
- Average 3
- Bad 0
- Terrible 6
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Claims Experience
6.0
- Awesome 16
- Good 2
- Average 1
- Bad 3
- Terrible 7
Appauling customer service
I have spent over a month trying to get a reply from Itrek. You can't call them and emails don't get responded to.<br/>Their policy didn't cover COVID19 (like many companies, but not all)
Amazing
I found this company totally professional and extremely helpful. They paid on my claim quickly and hassle free. I cannot recommend them enough.
Awesome
Really good service , a bit slow response due to COVID-19,however, feel so satisfied <br/>Will definitely join with this insurance company in my next trip
They put false and misleading words into my mouth
Jayson from the claims team put false and misleading words into my mouth and shamefully lied about the nature of my travel insurance claim being connected to coronavirus, so it would be easy to reject
Misleading and scrupulous
Had an accident while skiing, sought reimbursement for small medical fees totalling just over $400. Initially denied claim stating my excess was $400 not the $200 stated when purchasing. Turns out the
Great value, good customer service, easy, efficient claims process.
I had to lodge a claim. The process was very easy and the claim was processed almost straight away. Great customer service responding quickly to my emails.<br/>Would definitely use them again and hi
Amazing
I was injured on the Kokoda trail and iTrek organised chopper, hospital, hotel and earl flight back home. Would definitely recommend <br/>Thank you
Baggage Delay Claim
Worst travel insurance company I have ever dealt with. Provided me with half of my claim and still fighting for the other half after 3 weeks. Continually palmed off with reasons such as 'we need r
Highly recommend itrek!
I had the best experience with them! Used itrek for long term travel insurance and had to claim twice! First with an emergency trip home due to my brother in laws cancer diagnosis and resuming the tri
Stonewalling
When our overseas transport, our flight, was delayed, it meant that we would not arrive on time. We caught the next flight possible. This is the response. first uploaded receipts - they said they d
Tried to extend and no reply
I tried to extend my policy twice over email and as soon as I said what dates I would like to extend both agents didn’t reply and my policy has now expired. Don’t bother if you want a reply.
iTrek were a literal lifesaver
iTrek is honestly the best, great value, excellent coverage, patient customer support and lightning quick replies, I know i can rely on them when stuff inevitably goes astray when you're overseas.
Thanks iTrek. Great peace of mind!!
As a first time user, very happy with the online service, options offered and value for money. Thanks so much and hope to come back to you guys again....(and again).
Easy to organise over the last phone
Other insurance companies are too complicated and not user friendly. I have used itrek 4 times now and would gladly use them again
Not happy
Had a medical incident overseas. Our insurance was not accepted by either the clinic or hospital.. we tried to call the claims number and the customer service numbers but could not get through on any
iTrek Travel insurance reviews
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