• Hi Craigh,

    We certainly do not discourage our customers from submitting a claim and we work to reimburse claims to the extent the policy and underwriting allows. All claims are assessed on a case-by-case basis, I’m sorry to hear that you were unhappy with the outcome of your claim. However, you can choose to have your claim escalated and reviewed by an independent panel if you wish.

    To organise a review please email your policy details outlining your complaint to [email protected]

    Keeping an open dialogue with our customers is how we improve our service, so thank you for taking the time to leave us a review.
    [email protected]
    Reply from iTrek representative