- Overall
1.0Overall
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Customer Experience
1Customer Experience
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Claims Experience
1Claims Experience
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Value for Money
1Value for Money
iTrek review by Emily May Pearson
Baggage Delay Claim
Worst travel insurance company I have ever dealt with. Provided me with half of my claim and still fighting for the other half after 3 weeks. Continually palmed off with reasons such as 'we need receipts' when all receipts were provided in first instance. Each email and phone call has fallen on deaf ears. Will never use again and will be warning others away.
2 comments on this review
I'm sorry to hear that your claims outcome was not what you had expected, I understand that this issue has now been resolved. I regret that we provided you with bad service and a poor customer experience, it is the exact opposite of what we pride ourselves on. Keeping an open dialogue with our customers is how we improve our service, so thank you for taking the time to leave us a review.
Sophie@itrek
I'm sorry to hear that your claims outcome was not what you had expected, I understand that this issue has now been resolved. I regret that we provided you with bad service and a poor customer experience, it is the exact opposite of what we pride ourselves on. Keeping an open dialogue with our customers is how we improve our service, so thank you for taking the time to leave us a review.
Sophie@itrek
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