Disappointing

The destination we were travelling to was closed down as it had 17 powerlines blow down and multiple highways closed due to avalanch control on our USA trip. We found this out whilst driving our hire vehicle to the location so had to book alternative accommodation last minute. We were $3500 out of pocket, I even contacted the TID number whilst Overseas's and the person on the phone said we would be covered. When we got home and put our claim in have said they will not pay as they only cover for extreme weather if you are travelling by coach etc it does not mention anything about if you are driving a hire vehicle. We paid for the top cover and one would assume that they would be covered for extreme weather (that was out of our control).

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