Overall Rating:6.6 out of 10- 82 reviews Travel Insurance Direct

Travel Insurance Direct reviews

  • overall rating 6.6 82 reviews
  • Customer Experience 6.5
    • Awesome 25
    • Good 26
    • Average 7
    • Bad 12
    • Terrible 12
    82 reviews
  • Value for Money 6.9
    • Awesome 28
    • Good 26
    • Average 8
    • Bad 10
    • Terrible 10
    82 reviews
  • Claims Experience 5.9
    • Awesome 19
    • Good 13
    • Average 5
    • Bad 7
    • Terrible 17
    82 reviews
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  • Travel Insurance Direct
    Tahli
    1.0

    Disappointing

    The destination we were travelling to was closed down as it had 17 powerlines blow down and multiple ...

    0 comments 0 likes 0 dislikes
  • Travel Insurance Direct
    Berenice
    3.7

    Used to be customer focuse...

    I have been a customer for over 10 yrs. The last 5 as a yearly insurance holder. TID seems OK until y...

    0 comments 0 likes 0 dislikes
  • Travel Insurance Direct
    Jules Holbrook
    2.0

    These guys are terrible

    At first I thought TID looked fantastic, they even came recommended through a program I was doing. B...

    1 comments 0 likes 0 dislikes
  • Travel Insurance Direct
    Sandy
    10.0

    Value and outstanding clai...

    I made claims on behalf of people travelling in my groups in October and again in November 2016. I di...

    0 comments 0 likes 0 dislikes
  • Travel Insurance Direct
    World Traveller
    10.0

    Had to make a claim, all w...

    We've used TID a few times. The first for a 'non adverse event' family trip to Fiji. We w...

    0 comments 0 likes 0 dislikes
  • Travel Insurance Direct
    brendan
    2.3

    Travellers beware! PDS wor...

    The cost of Travel Insurance Direct was the first thing that I noticed being quite cheap and offering...

    1 comments 2 likes 0 dislikes
  • Travel Insurance Direct
    andyc
    1.0

    WORST EXPERIENCE WITH A CO...

    BUYER BEWARE! THEY TAKE 2 WEEKS EACH STEP OF YOUR CLAIM AND THEN MAKE IT AS HARD AS POSSIBLE SO PEOPL...

    0 comments 0 likes 0 dislikes
  • Travel Insurance Direct
    DavidM
    2.7

    Doesn't cover tour cancell...

    My tour operator cancelled part of my tour and then stopped replying to emails and wouldn't take phon...

    0 comments 0 likes 0 dislikes
  • Travel Insurance Direct
    Lozzymonster
    8.5

    Economical option

    Most economical option when I travelled in both Asia and Europe. Luckily however I didn't need to mak...

    0 comments 0 likes 0 dislikes
  • Travel Insurance Direct
    quokks
    10.0

    Best customer service, che...

    Not only are they the cheapest (make sure to look up the 5-10% discounts which are always floating ar...

    0 comments 0 likes 0 dislikes
  • Travel Insurance Direct
    peter_jolly
    9.0

    Simple, cheap, comprehensi...

    I have never need to make a claim so far, but I have found the process of purchasing and the value of...

    0 comments 0 likes 0 dislikes
  • Travel Insurance Direct
    Matthew Laing
    9.0

    TID - Cheap and helpful

    By far the cheapest and best value I could find. The company sent me messages to make sure we were al...

    0 comments 0 likes 0 dislikes
  • Travel Insurance Direct
    Omar
    9.3

    Not too shabby

    Recently used TID for a trip to India, whilst there someone stole my bag while i was taking a "how to...

    0 comments 0 likes 0 dislikes
  • Travel Insurance Direct
    hellothere92
    10.0

    Great

    Great insurance company. Really easy to use. has a claim to make overseas when I got a lot of items s...

    0 comments 0 likes 0 dislikes
  • Travel Insurance Direct
    Jayne
    4.3

    Unacceptable as the Medica...

    They said they would pay the claim if I paid my $100 excess first so I paid that 8 weeks ago and they...

    0 comments 0 likes 0 dislikes
  • Travel Insurance Direct
    JDBABY
    10.0

    Easy Insurance, Worry free...

    I have used travel Insurance Direct a few times now and they are great value for money, kids are free...

    0 comments 0 likes 0 dislikes
  • Travel Insurance Direct
    Lauren
    7.5

    Good Coverage

    Great coverage for a very reasonable price. The purchase experience was very easy, the website was ex...

    0 comments 0 likes 0 dislikes
  • Travel Insurance Direct
    Unknown
    3.0

    Lost camera not covered

    I took out travel insurance to make sure my expensive camera would be covered in case anything happen...

    0 comments 0 likes 0 dislikes
  • Travel Insurance Direct
    greg76
    9.0

    One of the cheapest compan...

    They seem like a decent company with cheap rates. I did some price comparisons over the internet and ...

    0 comments 0 likes 0 dislikes
  • Travel Insurance Direct
    Unknown
    9.0

    Excellent level of custome...

    I used TID for my three week trip to Thailand and was surprised as at the level of customer service I...

    0 comments 0 likes 0 dislikes
  • Travel Insurance Direct
    aileen23
    8.0

    Could be more personalised...

    I purchased a policy online of TID website. I like the simplicity of the purchase process. They also ...

    0 comments 0 likes 0 dislikes
  • Travel Insurance Direct
    MichaelB1
    5.0

    Helpful website, customer ...

    My experience with Travel Insurance Direct has been satisfactory. Their customer service is a little ...

    0 comments 0 likes 0 dislikes
  • Travel Insurance Direct
    Monica
    8.0

    Highly recommended

    During our last trip the car that we had rented met with an accident and they paid for the car rental...

    0 comments 0 likes 0 dislikes
  • Travel Insurance Direct
    Benjamin41
    7.6

    Covered by TID.

    I was recently tour en route in Asia. During my stay in India suffered from food poisoning after eati...

    0 comments 0 likes 0 dislikes
  • Travel Insurance Direct
    pinkpanther
    5.0

    Research before you buy.

    I found that TID's policy was cheap and covered everything I wanted to be covered for and there was n...

    0 comments 0 likes 0 dislikes
  • Travel Insurance Direct
    carol45
    8.0

    Took ages to process my cl...

    I purchased travel insurance with TID last year. My grandfather fell ill while I was on my trip. I ha...

    0 comments 0 likes 0 dislikes
  • Travel Insurance Direct
    kazuefukuda
    7.0

    4th time using TID.

    This is my 4th time using TID. Although during those 4 times I have travelled I haven't had to make a...

    0 comments 0 likes 0 dislikes
  • Travel Insurance Direct
    AaronT
    5.0

    Although claim was approve...

    Travel Insurance Direct really needs to improve their service and their policies to keep up with the ...

    0 comments 0 likes 0 dislikes
  • Travel Insurance Direct
    coneydog
    9.3

    Good and honest insurers.

    Bought my first policy with TID and I broke 2 ribs while in Florida. When I got back to Australia 2 w...

    0 comments 0 likes 0 dislikes
  • Travel Insurance Direct
    kh98
    8.0

    Competitive prices from TI...

    Everybody travelling overseas should purchase travel insurance. They should also be sure that they ha...

    0 comments 0 likes 0 dislikes
  • Travel Insurance Direct
    anna
    3.2

    Useless - 3 months later a...

    My suitcase was damaged on my travels. After my return to Australia, I made a claim with all relevant...

    0 comments 0 likes 0 dislikes
  • Travel Insurance Direct
    Amelia_Healy
    8.0

    TID covered me when pickpo...

    On my recent business trip to China, I was pickpocketed while walking in the market at night. I lost ...

    0 comments 0 likes 0 dislikes
  • Travel Insurance Direct
    Dayna83
    1.2

    Lost bags not covered. Al...

    One of the worst decisions that I have ever made is to buy from Travel Insurance Direct. During my la...

    0 comments 0 likes 0 dislikes
  • Travel Insurance Direct
    KatieBernstein
    3.0

    Steer Clear

    I took their travel policy when I went on my trip to the States, and I lost my iPad at the airport. D...

    0 comments 0 likes 0 dislikes
  • Travel Insurance Direct
    Samantha45
    9.0

    Best insurance for me.

    Travel Insurance Direct is the best insurance for me. They provided excellent service throughout the ...

    0 comments 0 likes 0 dislikes
  • Travel Insurance Direct
    fiona2
    9.6

    Staff excellent.

    When my daughter went to Madagascar, all her luggage was stole. The TID staff were excellent, the sit...

    0 comments 0 likes 0 dislikes
  • Travel Insurance Direct
    vicki17
    8.0

    Reputable and professional...

    I was doing some research on travel insurance on google and found TID to be competitive and easy to u...

    0 comments 0 likes 0 dislikes
  • Travel Insurance Direct
    andymain
    9.6

    Cheaper than most.

    When dealing with TID, I only had good experiences to share. They are much cheaper than most other op...

    0 comments 0 likes 0 dislikes
  • Travel Insurance Direct
    lydia77
    8.0

    I will be using them in th...

    I was so glad I was introduced to TID by a friend. It is easy to apply and cheap. The customer servic...

    0 comments 0 likes 0 dislikes
  • Travel Insurance Direct
    kimi84
    10.0

    Quick payout from TID for ...

    Unfortunately on my trip to France, I had my phone and wallet stolen from my bag. The TID officer was...

    0 comments 0 likes 0 dislikes
  • Travel Insurance Direct
    frustrated_traveller
    1.0

    Very frustrating experienc...

    I made a claim for travel but it was not dealt with in accordance to the 10 days as stated on the web...

    0 comments 0 likes 0 dislikes
  • Travel Insurance Direct
    james21
    3.0

    Don't buy with TID.

    I lost my $500 glasses while travelling overseas. I made a claim, 2 weeks later when enquiring about ...

    0 comments 0 likes 0 dislikes
  • Travel Insurance Direct
    ken_b
    9.6

    Easy and Fast.

    My wife and I bought 2 annual multi trip policies and on both years, we had to make claims. We were s...

    0 comments 0 likes 0 dislikes
  • Travel Insurance Direct
    CharlieAdam
    3.2

    Do not go with TID, they h...

    Travel Insurance Direct follows the policy of double standards! I was paid peanuts in the name of tri...

    0 comments 0 likes 0 dislikes
  • Travel Insurance Direct
    emanandl
    10.0

    Very happy.

    The last thing we expected to happen in NZ when travelling in the South Island after the earthquake r...

    0 comments 0 likes 0 dislikes
  • Travel Insurance Direct
    Amelie8
    7.0

    Average.

    Our experience with Travel Insurance Direct was average. My husband and I opted for their internation...

    0 comments 0 likes 0 dislikes
  • Travel Insurance Direct
    John_Diamond
    8.3

    Expenses covered. Thank yo...

    I recently purchased travel insurance from Travel Insurance Direct on a whim after browsing through t...

    0 comments 0 likes 0 dislikes
  • Travel Insurance Direct
    Alicia43
    3.0

    Not a good experience

    My personal experience with Travel Insurance Direct has been a very uncomfortable one. The people the...

    0 comments 0 likes 0 dislikes
  • Travel Insurance Direct
    Spencer
    1.2

    Waste of money

    Don’t be fooled by the grand claims of Travel Insurance Direct. During my trip to Darwin, I fell and ...

    0 comments 0 likes 0 dislikes
  • Travel Insurance Direct
    George64
    8.0

    No nonsense and simple pol...

    I am a frequent flier owing to my business commitments, so I was looking for suitable travel insuranc...

    0 comments 0 likes 0 dislikes
  • Travel Insurance Direct
    monica86
    7.3

    Easy to understand policie...

    Getting a policy online is quick and easy. The policies are written such that they are flexible and e...

    0 comments 0 likes 0 dislikes
  • Travel Insurance Direct
    F.June
    1.7

    Truly terrible experience

    My experience with Travel Insurance Direct has been truly terrible. My last trip to Adelaide was cut ...

    0 comments 0 likes 0 dislikes
  • Travel Insurance Direct
    willywonka85
    2.2

    Ridicuious rules - don't g...

    On my trip back to Sydney from Japan, due to some technical issues, the flight landed at Melbourne ai...

    0 comments 0 likes 0 dislikes
  • Travel Insurance Direct
    kristy
    10.0

    Speedy responses- thanks T...

    I have been with TID since 2007 and have had to make a claim once. When I claimed, to my surprise it ...

    0 comments 0 likes 0 dislikes
  • Travel Insurance Direct
    SophieTrish
    8.3

    To the rescue.

    I had to cancel my trip to South Africa due to some family issues. I was afraid I would lose money, b...

    0 comments 0 likes 0 dislikes
  • Travel Insurance Direct
    jeanpalmer
    10.0

    Go with TID - you won't re...

    I am very new to using computers and the internet but I found that purchasing a policy on Travel Insu...

    0 comments 0 likes 0 dislikes
  • Travel Insurance Direct
    mrbaggins
    9.5

    Very happy.

    The customer service officer on the phone was extremely nice. They make you feel like a person, not j...

    0 comments 0 likes 0 dislikes
  • Travel Insurance Direct
    mangocurb
    9.0

    Insured in minutes.

    The website was easy to use, got myself insured within minutes. The policies are cheaper than most in...

    0 comments 0 likes 0 dislikes
  • Travel Insurance Direct
    noel87
    10.0

    I always use TID.

    I have used Travel Insurance Direct for a few times now. Their prices are cheaper than most and I go ...

    0 comments 0 likes 0 dislikes
  • Travel Insurance Direct
    maxp34
    9.0

    Thank you TID.

    2 weeks prior to our trip to the US of A, our baby daughter fell very sick and we needed to cancel ou...

    0 comments 0 likes 0 dislikes
  • Travel Insurance Direct
    neebus38
    7.0

    Helpful and easy to deal w...

    I have used TID 3 times now, and on all 3 ocassions I had all good experiences. Once, I had to extend...

    0 comments 0 likes 0 dislikes
  • Travel Insurance Direct
    GaryOM21
    8.0

    Claims process fast and ea...

    I am a complete adventure sports junkie, and skiing is my all-time favourite sport. I frequently visi...

    0 comments 0 likes 0 dislikes
  • Travel Insurance Direct
    SaraFreeman
    3.2

    TID refused to help.

    While travelling in Europe, I developed hay fever. Travel Insurance Direct refused help as they state...

    0 comments 0 likes 0 dislikes
  • Travel Insurance Direct
    susies4
    8.0

    Cheap insurance.

    I have bought TID for a second time. It was recommended by my daugher. The site is easy to navigate a...

    0 comments 0 likes 0 dislikes
  • Travel Insurance Direct
    K.Melissa
    8.0

    True to their word

    Travel Insurance Direct lives up to their reputation. I paid them to insure me and my family for our ...

    0 comments 0 likes 0 dislikes
  • Travel Insurance Direct
    Ana
    8.6

    Extra two days covered no ...

    My last trip with my husband to New Caledonia was extended by two days due to bad weather. The additi...

    0 comments 0 likes 0 dislikes
  • Travel Insurance Direct
    chris_1955
    9.5

    Really low prices.

    I have bought from TID time and time again because of their low price. When compared quotes from trav...

    0 comments 0 likes 0 dislikes
  • Travel Insurance Direct
    Mia_Thorn
    5.3

    Payment took a while but w...

    My trip to Fiji was a memorable one, but my husband fell sick with flu and couldn't fly so we had to ...

    0 comments 0 likes 0 dislikes
  • Travel Insurance Direct
    drdriver
    8.0

    Good for car rental excess...

    I used them to cover for the car rental excess. It was a much cheaper solution to pay more to have th...

    0 comments 0 likes 0 dislikes
  • Travel Insurance Direct
    a_miranda
    8.0

    Happily recommend to other...

    TID's quotes were very competitive. The benefits compared well with other premium offerings from comp...

    0 comments 0 likes 0 dislikes
  • Travel Insurance Direct
    Liz_Bent
    3.2

    Should never be trusted.

    I recently came across a package provided by Travel Insurance Direct. The insurance deal seemed inter...

    0 comments 0 likes 0 dislikes
  • Travel Insurance Direct
    Adam1963
    6.3

    Does what is says on the t...

    I travel around the globe for business related work. My company and I are linked with Travel Insuranc...

    0 comments 0 likes 0 dislikes
  • Travel Insurance Direct
    ScarlettB
    8.3

    Happy with TID.

    I went for an Euro trip with some friends. I developed severe toothache followed by fever. Travel Ins...

    0 comments 0 likes 0 dislikes
  • Travel Insurance Direct
    MaddisonY3
    4.6

    Neutral experience

    My experience with Travel Insurance Direct has been neutral. Their service is a bit slow and the peop...

    0 comments 0 likes 0 dislikes
  • Travel Insurance Direct
    Ryan787
    2.0

    TID - a kick in the teeth....

    I was travelling in South America for nature and wildlife photography. I witnessed an accident and le...

    0 comments 0 likes 0 dislikes
  • Travel Insurance Direct
    PearlyPearls
    3.2

    Don't go with TID unless y...

    Travel Insurance Direct do not honour their promise! I was paid peanuts in the name of trip cancellat...

    0 comments 0 likes 0 dislikes
  • Travel Insurance Direct
    justin26
    10.0

    Will definitely use them a...

    On my trip to England with my partner, our airline lost our luggage. We contacted TID and they were r...

    0 comments 0 likes 0 dislikes
  • Travel Insurance Direct
    Greta
    8.3

    TID were great when I had ...

    I took out a family policy prior to my trip to Europe with Travel Insurance Direct. 2 days before we ...

    0 comments 0 likes 0 dislikes
  • Travel Insurance Direct
    katewill33
    9.0

    Best out of 6 that I compa...

    The website is simple and easy to use. I didn't have to waste time calling the call centre because of...

    0 comments 0 likes 0 dislikes
  • Travel Insurance Direct
    AndyEverett
    3.7

    Cool on the outside, not s...

    Travel Insurance Direct makes everything look super simple and cool, but in reality it is nothing lik...

    0 comments 0 likes 0 dislikes
  • Travel Insurance Direct
    nickm
    4.0

    never again!

    Had a horrible experience with this company. I had a claim for a stolen camera (I supplied a police r...

    0 comments 0 likes 0 dislikes
  • Travel Insurance Direct
    Tandm156
    1.5

    Do not buy from them

    This is a compan y that appears helpful when you are buying the policy but will go to great lengths t...

    0 comments 0 likes 0 dislikes
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