Travel Insurance Direct reviews
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overall rating 6.6 108 reviews
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Customer Experience
6.0
- Awesome 31
- Good 31
- Average 7
- Bad 14
- Terrible 25
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Value for Money
6.2
- Awesome 36
- Good 29
- Average 10
- Bad 11
- Terrible 22
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Claims Experience
3.8
- Awesome 20
- Good 14
- Average 5
- Bad 7
- Terrible 32
Worst company to use
No use getting travel insurance when they deny all claims anyway; really wish we used a more reputable company that cares
Have not responded to my 3 emails about my claim
Lost my luggage going to Fiji. They asked for a silly amount of paperwork then i submitted it all and have heard nothing back for 3 weeks despite emailing them numerous times! Do not recommend using.
Avoid at all costs!
This company will do anything to weasel out of paying resonable claims. They have no care for the consumer. We became very sick on our honeymoon and had to return home and they wouldn’t cover our flig
They have so many loopholes they use to get out of paying!!
After using TID for years, we finally had to make a claim when Jetstar cancelled our flight until the next day due to "crew issues". Despite the fact that the entire flight was the same people/plane
Don’t bother. Save your money.
Before embarking on my trip to Europe, family members recommended TID. Unfortunately, I lost my iPhone in Prague. Luckily I had their $500 insurance & the iPhone specifically covered for an additi
Don't even bother
DO NOT WASTE YOUR TIME, ENERGY AND MONEY!!!! I've been trying to claim my cancelled Europe trip since JUNE due to being physically assaulted. we had "the works " cover and have recieved nothing ba
Complete Waste of Money
I chose to go with Travel Insurance Direct (TID) for my trip through Central and South America in 2019. I decided to go with them because they had competitive pricing, however I later learnt why they
Complete Waste of Money
I chose to go with Travel Insurance Direct (TID) for my trip through Central and South America in 2019. I decided to go with them because they had competitive pricing, however I later learnt why they
STAY AWAY FROM TID
TID IS AN ABSOLUTE JOKE.<br/><br/>Prior to COVID-19 our airline rescheduled our flights which required us to alter our itinerary, change connecting flight bookings and add an additional nights accommo
Look elsewhere, it's not hard to find a better company for both service and price!
I have been a loyal customer of TID for at least 6 years, but after 2 experiences with their claims departments, and multiple interactions with customer service, it's time for me to do my research
Hopefully a good insurer. We are yet to travel
The telephone enquiry was handled politely and efficiently. The first time I rang I waited at least 20 minutes however later the call was answered immediately.
Worst insurance company ever
I have now been trying to sort my claim for 6 months. This is the worst insurance company I have ever dealt with. They have awful customer support. My claim has been passed around there office as no o
Dont use this insurance
I booked a holiday to see family in Canada, 6 months ahead of the travel dates and as usual got my travel insurance. Unfortunately my mother went into hospital, the doctors told me to come as quickly
Don't use
Be very cautious. Not good. Ended up costing me money, will never use or recommend again. Very disappointed.
Will Never Use TID Again
Used TID on a number of occasions but never had to make a claim until recently. Thought the process would be easy but they just flick you off to their insurer, Cererbus, and thats when the problems st
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