Value for Money
5Value for Money
Don't even get me started on how bad they were...
Having used TID's affordable insurance numerous times I was under the false impression that all would be well when I needed to claim.
I had 2 claims, 2 different policies and 2 different trips.
Both were a nightmare.
The first claim was when i travelled overseas, my mother was very ill at the time and for anyone that has seen the demise of a cancer patient you know it's challenging to put your life on hold not knowing when someone will pass.
So I flew, once I landed in Cebu, Philipines I found out that it was unlikely mum would make it even a few days.
So I advised TID the lady said of course it would be covered, booked a new flight for my hubby and changed my flight and just made it to Manila before I found out she had passed away in Sydney.
After a long drawn out process where i not only had to provide a death certificate but also was requested to provide DR's reports etc I was denied.
I went to Lloyds and lodged a dispute. I was denied again as apparently she was considered to be part of the traveling party even though she wasn't traveling!
Finally after going to the ombudsman and lodging a claim did I see any action.
I was eventually, after a lot of heartache and tears and frustrations partially reimbursed.
A year later I flew to Canada, broke my wrist and experienced the joy of claiming again.
Again this one had to go to the ombudsman and finally I was reimbursed.
So if you've been denied keep pushing as long as you are in the right...it's not fair how they treat you.