Will Never Use TID Again

Used TID on a number of occasions but never had to make a claim until recently. Thought the process would be easy but they just flick you off to their insurer, Cererbus, and thats when the problems start. It has been 4 mths since i submitted my claim but still no word from them. Every time i try to follow them up i get an automated message saying that "Unfortunately we are experiencing higher than normal volumes of claims", this has been the case with every email for the last 4 mths. I provided all the information that was requested on the form but they are still contacting my wifes medical providers trying to dig deeper to find something that will prevent them paying out. The medical providers are just furious with TID / Cererbus and having to provide the same information over again. Despite persistent follow ups it has been a month since i have heard from them and its been the worst experience ever. I have travelled several times since submitting my claim and have found cheaper insurers than TID and appear to provide a better level of cover. All TID want to do is sell you a policy and if anything goes wrong then you are on your own, they do not want to know you.

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