• Hi Bruce,
    Thank you for taking the time to share that frank and honest feedback about your experience with TID. I'm sorry to hear how disappointed and frustrated you have been with our claims process.
    We generally turn claims around in under 10 working days, which is why I'm concerned to hear how long your claim has been dragged out to.
    Could you kindly provide me with your claim number? This way I can look into it and escalate it with Management in our Claims department as a matter of priority.
    [email protected]
    Ash - TID Customer Experience Manager
    Reply from Travel Insurance Direct representative