Travel Insurance Direct TMurphy
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Compare Insurance › Travel Insurance › Travel Reviews › Travel Insurance Direct
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Travel Insurance Direct review by TMurphy

Complete Waste of Money

I chose to go with Travel Insurance Direct (TID) for my trip through Central and South America in 2019. I decided to go with them because they had competitive pricing, however I later learnt why they are a cheaper choice. Unfortunately while in Peru I had all of my most important personal belongings stolen from my accommodation. Although many of the items were completely irreplaceable, I had some small peace of mind knowing I had travel insurance. I was wrong to let this give me any peace of mind. Never in my life have I ever experienced such poor customer service. I experienced huge delays in responses to my emails (sometimes months), they spelt my name wrong, they requested documentation for a medical condition which I did not have and was not claiming for which later turned out to be another careless mistake made by the claims officer, part of my offer was calculated using the incorrect currency, my phone calls were completely ignored on multiple occasions and worst of all I was offered as little as 25% cover for my items. I would have been better off saving the money I spent on insurance. They also dragged my claim out for well over a year. If you actually want to be covered when you travel I would strongly recommend against TID!

TMurphy

16 January 2021, 11:25 AM

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Travel Insurance Direct review average
Travel Insurance Direct Travel Insurance Direct
6.6
Overall Rating 108 reviews
  • Awesome 38
  • Good 23
  • Average 6
  • Bad 15
  • Terrible 22
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    1.0

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    Cmadeleine 23 February 2024, 12:29 PM
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    Avoid at all costs!

    This company will do anything to weasel out of paying resonable claims. They have no care for the con...

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