• I have had the same scenario after calling them today. My trip was booked in January, home to the UK to visit an elderly parent.
    Consultant I spoke with was passive aggressive, rude ... possibly had a bad day BUT I may have had too, not that it mattered to him.
    DO NOT take ANY type insurance with this company
    Reply from Carol Clegg
  • Hi Vtb, thank you for taking the time to provide your feedback. We can understand that due to recent events your trip was cancelled. From the time you purchase your travel insurance policy, you may be covered under Section A - Cancellation and Amendment fees, subject to the terms and conditions of the policy. When you contact us we review your policy and ask questions to determine if we can complete your request. If you are unsatisfied with the decision, you may choose to raise a complaint for it to be reviewed and managed further, please contact [email protected] and provide your details, information of your dissatisfaction and reference to this review.
    Reply from Budget Direct representative
  • There were no questions asked by your representative, they merely determined when I purchased the policy and then advised that it could not be canceled as it was outside your cooling off period. No consideration provided by this company for the unprecedented situation we all currently find ourselves in due to Covid-19.
    Reply from Vtb
  • Your product disclosure Part A-Section 8 stated that:

    "We will pay a benefit under this Section if the cancellation of your trip is necessary and unavoidable as a result of:

    You being unable to travel because of travel restrictions imposed on you after an epidemic, terrorist attack or natural disaster."
    Reply from Rey
  • Hi Vtb, thank you for your response and further feedback. As mentioned is my previous comment, if you are unsatisfied with the decision, you may choose to raise a complaint for it to be reviewed and managed further, please contact [email protected] and provide your details, information of your dissatisfaction and reference to this review. You may include the additional information you supplied is this review.
    Reply from Budget Direct representative