Budget Direct reviews
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overall rating 5.2 69 reviews
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Customer Experience
2.7
- Awesome 12
- Good 0
- Average 0
- Bad 7
- Terrible 50
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Value for Money
3.3
- Awesome 13
- Good 2
- Average 6
- Bad 5
- Terrible 43
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Claims Experience
1.8
- Awesome 5
- Good 0
- Average 1
- Bad 1
- Terrible 51
Misleading and lying
We made a claim after we couldn't stay in the booked hotel a night before our cruise due to cancellation and my husband needed to see the doctor on board because he had an ear infection and we had
Claim deductions false Statements
My car was damage in my driveway br drunk drive at the middle of night. I have full copy of incident reports records via surveillance camera. There was also cops was during time of incident. <br/><br/
Bloody atrocious
Absolutely abysmal service, this company should be ashamed of themselves, not paying out reasonable, lawful claims. And to take nearly 9 months to reach a decision is disgusting. I will NEVER EVER EV
Absolute Dogs
These people are absolute dogs. Don’t care about you or your situation. Took over 6 weeks to resolve a claim and over 20 hours worth of phone call.I also have a newborn baby and had to use my wifes ca
Costumer service
I had an accident and it wasn’t my fault, my husband tried many times to get to better conclusion with them they are terrible. The guy(who hit me) was nice and spoke to his insurance which was Toyota
Repaired car, introduced a major problem and refused to fix
Made a claim after an acciden, they repaired the damage but introduced an engine malfunction. Refused to acknowledge and fix it
Worst company highly not recommended (claims)
I have a car and a van under budget direct insurance for more than 2 years. I am so disappointed with my recent claim. A car hit my van from behind. It wasn't my fault. I don't feel these peo
Worth insurance
Very very poor assistance and costumer service. Unhelpful staff at all times.<br/>Never recommend roadside assistance from this insurance at all.
Car insurance - good at selling - terrible at paying
Easily the best value car insurance when shopping around. However, I definitely have a bad case of bargain regret. My wife crashed it a couple of times late last year which coincided with loss of park
Car insurance claim
It is my first year with Buget Direct (BD) when I was so nageived believing on TV advertisement to say how wonderful this insurance company is.<br/><br/>I am so disappointed of my recent experience wi
MISLEADING SCAMMING CLAIMS PROCESS
Submitted a building claim after the recent storms in Melbourne..for 1 weeks these con SCAMMERS did not organise the MAKE SAFE PROCESS...and handed over to a building conmen who all act for the insura
Misleading deceptive sales to win new business
Hi, i have got caught to this mob after seen their tv ads. A 55 year woman sent a letter from BUDGET DIRECT saying $1000 will be charged to the excess if i drive more than $5000 KM. the policy was N
Budget Direct finds a way to win!
I purchased a comprehensive travel policy long before COVID was a known event. Unhappily, our once in a life-time extended holiday to Iceland & Norway was cancelled. The airlines and most of our
Don't fall for the good price!
In short they didn't pay out my lost luggage (which was lost for 3 days by the airline I travelled with).<br/><br/>It said on the policy they cover it up to $600. In that time I had to buy clothes
Worst company ever
The business model of budget is to provide cheaper cover and then deter people from making a claim. With budget you don’t even get what you pay for. They make the claims process as slow and painful as
Budget Direct Travel insurance reviews
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