Budget Direct reviews
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overall rating 5.2 73 reviews
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Customer Experience
5.0
- Awesome 12
- Good 0
- Average 0
- Bad 7
- Terrible 50
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Value for Money
5.5
- Awesome 13
- Good 2
- Average 6
- Bad 5
- Terrible 43
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Claims Experience
3.9
- Awesome 5
- Good 0
- Average 1
- Bad 1
- Terrible 51
Bloody atrocious
Absolutely abysmal service, this company should be ashamed of themselves, not paying out reasonable, ...
Misleading and lying
We made a claim after we couldn't stay in the booked hotel a night before our cruise due to cance...
Claim deductions false Sta...
My car was damage in my driveway br drunk drive at the middle of night. I have full copy of incident ...
Absolute Dogs
These people are absolute dogs. Don’t care about you or your situation. Took over 6 weeks to resolve ...
Costumer service
I had an accident and it wasn’t my fault, my husband tried many times to get to better conclusion wit...
Repaired car, introduced a...
Made a claim after an acciden, they repaired the damage but introduced an engine malfunction. Refused...
Worst company highly not r...
I have a car and a van under budget direct insurance for more than 2 years. I am so disappointed wit...
Car insurance - good at se...
Easily the best value car insurance when shopping around. However, I definitely have a bad case of ba...
Worth insurance
Very very poor assistance and costumer service. Unhelpful staff at all times.
Never recommend roa...
Car insurance claim
It is my first year with Buget Direct (BD) when I was so nageived believing on TV advertisement to sa...
MISLEADING SCAMMING CLAIMS...
Submitted a building claim after the recent storms in Melbourne..for 1 weeks these con SCAMMERS did n...
Misleading deceptive sales...
Hi, i have got caught to this mob after seen their tv ads. A 55 year woman sent a letter from BUDGET ...
Budget Direct finds a way ...
I purchased a comprehensive travel policy long before COVID was a known event. Unhappily, our once in...
Don't fall for the goo...
In short they didn't pay out my lost luggage (which was lost for 3 days by the airline I travelle...
Worst company ever
The business model of budget is to provide cheaper cover and then deter people from making a claim. W...
Budget Direct suck, sadly....
When my car was written off by a drunk driver Budget Direct literally tittered with happiness when th...
Refused flight claim due t...
Really poor experience with this travel company. They refused to cover my flight and still charged me...
Horrible company (would be...
We had a trip booked to South Africa in March 2020 which obviously had to be cancelled due to COVID 1...
Not recommending this prod...
Did not make sure my car was safe to drive before returning it to me. 8 days after the repair, while ...
WORST TRAVEL INSURANCE EVE...
Don't waste your money. Very bad experience with travel cover. 1 star is to much. Delay tactics u...
unreasonable rejection of ...
Policy was not flexible enough to consider voluntary cancellation of trips when countries were lockin...
Awesome
thank you Budget Direct you made our holiday amazing. We unfortunately broke 4 phones whilst in holid...
Budget Direct refused to h...
About 10 years ago, someone reversed into our car in a car park. Honest and told us and gave us their...
Dragged out claim, ignored...
In February myself and friends travelled to South Korea, we got caught in a town right as the Covid-1...
NEVER USE THIS COMPANY
A pandemic hits the world and this company decides to take advantage of their customers rather than s...
Unethical and Incompetent....
We have all probably heard of it happening in the broader insurance company community whereby the Ins...
Worst customer service
Have called and asked for help in a travel natter have been transferred to different departments then...
What’s the point. Go holid...
Our life time trip cut short and these muppets can’t even process a claim. 3 months 90 days later not...
sales team lied to me
before taking out my claim I searched for a insurance that covered pandemics, I asked the sales rep i...
Doesnt Pay Genuine Claims!...
DO NOT TRUST THIS COMPANY! THEY MAKE EXCUSES TO NOT PAY GENUINE CLAIMS! THEY DONT RESPONSE TO CLAIMS ...
No refund for pandemic whe...
Flights to UK cancelled resulting from the pandemic, but we thought we were one of the lucky ones tha...
Don’t waste your money wit...
These guys do everything they can to not pay you when you need them the most.
I’ve been through ...
You get what you pay for
Has cheaper premiums but the reality hits when a claim is made.
Four months to assess a claim an...
Stay away
I wish I had read these reviews before getting their travel policy. Lost $1200 on a policy that will ...
Dissapointing. feel like b...
Took a travel insurance for my holiday back in January and my claim was rejected because "Covid 19 wa...
Terrible Experience. Bette...
Terrible and Slow Customer Service
Poor Communication
Conducting business on Bad Faith
Be...
Never use this company.
I will never use Budget Direct again. Failed to reimburse me for my claim appropriately. I missed my ...
Will never insure with thi...
After our cruise was canceled due to Covid-19 I began contacting everyone I had booked with. We are r...
DO NOT BOOK
We purchased their Comprehensive Insurance within 2 weeks of booking our holiday and 3 months out fro...
No thanks next time
We decided to cancel 2 trips out of the country, due to our age and the coronavirus. One trip was ins...
Very Good
Easy online travel insurance..good value for money..online chat helpful and immediate reply. Car ins...
FRAUD, CRIMINAL FRAUD
I can't believe this company is allowed to perpetrate such a blatant fraud on consumers. Their PD...
Communication when we need...
The staff at Budget Direct were lovely, but there was a huge gap in communication. I have made claims...
Budget direct practices fr...
It looks good when you first see what they offer, however all little bits are hidden in their terms a...
A company that works again...
They are cheap, I'll give them that. But that low price equates into a drawn out claims process t...
Not worth the paper its pr...
Suffered a serious injury while overseas, tried to contact them, no answer, tried online chat and was...
Waste of money and time
Flight got cancelled due to operations issue try to claim back and they offered no help just saying d...
Poor Cover
Policy only covered us for what we entitled to be paid back back the airline. Despite appearing to of...
They postpone everything t...
They requested same docs more than once and info not required for my claim.
They have 10 days to...
Use another insurance comp...
Budget Direct refused our claim due to our son being diagnosed with a major health issue and his spec...
Bad company. Read the fine...
Tried to claim my right for medical bill in indonesia. The guy from claims department said i need pay...
Worst insurance provider
I wish there was minus in rating system I would have given them -1. Such horrible customer service, n...
Making a claim is a nightm...
Claiming is a nightmare. If I could rate lower than a 1, I would. It seems really simple and easy at ...
Really unhappy with claim ...
The whole claim process is a joke and their claims staff continually give you the run around so as t...
I should have done my rese...
Lost my bag and tried to claim but it was rejected easily by the company. Do your research before buy...
Quality and peace of mind
I’ve taken budget directs travel insurance with me from Miami Florida to Sydney and everywhere in bet...
Best price and amazing pro...
I was recommended Budget Direct from a friend who has used this insurance many times and on her recen...
Great value for money
I have used budget quite a few times for both domestic and international. I found their policies to b...
Quick easy claims process
Bought my policy for Bali online, which was quick, easy and cheap. Liked the option to select excess ...
They will insure you, but ...
Great sales team, promise the world. Even better claims team, reject reject reject. Lost a bag, thoug...
Don't Waste Your Money...
Two days into our holiday in Italy in May 2017 my father suddenly passed away. Our family arranged ou...
Don’t pay claims
Submitted a simple claim usin their paperwork with all original documentation. They contacted me and ...
It’s about the claims proc...
I have always purchased travel insurance and tried to find the best deal. Budget Direct was a little ...
Really bad with claims
If you have to make claim because anything can happen on the road budget direct is really bad cut cor...
Will definitely be using b...
I was unsure of using Budget Direct at first but I trust them with my car insurance so thought I woul...
Painful
Tried to settle a claim while in Singapore and felt like the process took forever. Each time we had c...
Beware if travelling with ...
Luckily I double checked to see if I would be covered with a Budget Direct policy for myself, if my a...
Hide nor hair!
Never heard from them, nor saw the benefits - therefore I'm not sure what 'good' insurance is! I thin...
Brilliant Travel Insurance...
Upon seeing the Captain Risky on television, I noticed that Budget Direct also offered Travel Insuran...
Reputable, reliable, effec...
We headed off to NZ not knowing whether we needed Travel Insurance or not but realised that a foreign...
Cheap, peace-of-mind, easy...
I have never purchased travel insurance before but thought of Budget Direct because of my motor and h...
Great service
Not only did I get a great price for this product, the customer service and speed of response from Bu...
Reasonably priced with goo...
Did a few comparisons and found budget direct to be reasonably priced with good benefits that suits m...
Budget Direct travel insurance reviews
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