• Hi Barbara, thank you for taking the time to write this review and providing your feedback. We are sorry to about your dissatisfaction with the no refund and you having to cancel your trip due to recent events. Can you please email us your details, information around the refund you reference (is this out of pocket expenses or insurance premium refund) and full reference to this review to [email protected], so we can review further.
    Reply from Budget Direct representative
  • Hi. Following my previous review showing my disappointment of no refund on my premium, I am pleased to say that Budget Direct have offered me a reasonable solution in the form of an extension of dates for future months ie my policy will stand for several months in advance. I appreciate your reasonable response, Budget Direct Travel; and I respect your leniency in these difficult times. Regards, Barbara Dennis
    Reply from Barbara Dennis