Stay away

I wish I had read these reviews before getting their travel policy. Lost $1200 on a policy that will not cover anything. As others have stated claiming is very difficult and then they find excuses to decline the claim. In our case they declined medical expenses that are clearly covered by the policy. The excuse was that their terms require documents that no clinic will provide for a regular doctor's visit. Never experience anything like this with any other travel insurance. Medical expenses have been paid out by other insurances without any problem. I provided them all the documents from the clinic, prescription and all the receipts. But that's not enough according to their PDS. To me seems illegal and I'm filing a case with AFCA and we will see if it is (illegal) or just a legalised scam.

Whatever you do, do not take any policy with Budget Direct. I've also cancelled my car insurance with them.

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