No refund for pandemic when policy clearly covers 'pandemic'.

Flights to UK cancelled resulting from the pandemic, but we thought we were one of the lucky ones that wouldn't suffer loss because our travel insurance stated we were covered for a pandmic and we took it out in Dec 2019 - pre-COVID.

Unfortunately, because we have been offered a voucher by the travel agent, we are advised we are ineligible for a refund. This, despite that fact said travel voucher must be booked by end 2020, rendering it useless, in light of international travel restrictions

Budget Direct are hiding behind 'travel credits' as grounds for refund avoidance. The travel credits offered will almost certainly be useless within the time frame we have to use them.

We have been traveling for two decades, have taken out travel insurance dozens of times, and made a claim on two previous occasions, both of which was satisfactorily rseolved. This was our first time insuring with Budget Direct. Take heed BD. When this is all said and done, people will remember and you will get your just desserts.

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