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A pandemic hits the world and this company decides to take advantage of their customers rather than support them. They are hiding behind travel credits that can't be used by the consumer. Due to go to europe for a particular event which is obviously cancelled. Tour was completely none refundable however with determination we were able to get a small amount from the tour provider. They then said we could have a credit against the 2021 tour but we can't go anywhere next year because of family reasons therefore making the credit null and void. However Budget Direct claim we haven't done enough to minimise the loss. Excuse me! We got a partial refund on a 100% non refundable tour and can't make changes in our life to prevent a loss to Budget Direct by taking a trip next year. A trip we just can't take. So now we have to take the loss. Disgusting company, never ever use. I
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