Downunder reviews
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overall rating 7.2 27 reviews
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Customer Experience
6.1
- Awesome 4
- Good 15
- Average 0
- Bad 2
- Terrible 6
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Value for Money
6.2
- Awesome 5
- Good 13
- Average 2
- Bad 1
- Terrible 6
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Claims Experience
3.2
- Awesome 3
- Good 5
- Average 0
- Bad 1
- Terrible 7
Do Not Use
Avoid at all cost. Paid for interstate travel insurance purely on the intention for a hire car as it stated covered damages of $3000. Had to lodge a claim to the fee of $2800 and they only covered $21
Dishonest
While using DU for travel insurance interstate my main interest was the rental car coverage stating covering damages of up to $3000Sadly had to make a claim. Another vehicle scratched into our car whi
Super reliable and very prompt. A lot of care taken.
So reliable and helpful. My holiday was very stressful and without the help of you guys my holiday wouldn’t have been what it was. Thank you
Worst Insurer Ever
What a terrible experience. I unfortunately had to get insurance through these guys because of a stuff up with my other insurance with OTI (who are brilliant and I highly recommend). I lost my brand n
Insurance not valid??
Apparently my insurance is not valid as the cover period is not the same as my length of stay?!
Terrible
Had my bag stolen in Italy worth over $4,000, showed at least $2,000 worth of receipts and only got back $600. Paid $400 for the policy in the first place. A friend I was with had her bag stolen as we
Hassle free claiming
We were caught in Bali for a week due to volcano eruption in July. Claim was paid in full within 4 weeks. One small mistake in figures, but we were reimbursed for all additional expenses. Underwritten
unable to claim????
Took out travel insurance with Downunder (Allianz) and was hospitalised in Tokyo, $5,000 in costs and the claim was knocked back, saying it was a pre existing medical condition! Be wary guys, you dont
DU are as good as it gets
DownUnder as an agency are pretty good but thy can only offer the product they on-sell. In this case Allianz and Alliaz dominate the reasonable priced end of the market. BUT watch out for their excl
Car Rental Insurance FTW
I tried several travel insurance companies who offered a "budget" level medical insurance level, but I was also looking for car rental excess insurance as a family member had a terrible experience in
Great service and stress free claiming
I went Surfing in Bali and fractured my rib and had to get an xray. Down Under Insurance sorted the whole thing out without any stress on my part. Really great service all round. I will definitely be
A harrowing experience
Dealing with the staff of Downunder insurance has been a harrowing experience. Till the time I bought the policy, they regularly followed up and the documentation process was very smooth. But now that
Money paid in full within 4 days. Highly recommend
I travel frequently and have had really bad experiences with some travel insurance companies, but at last have found a worthwhile insurer in Downunder. Within 4 days of making the claim, I received my
24 hour service - great.
I get nervous when travelling to unfamiliar surroundings. The comprehensive insurance plan by Downunder offers all benefits to give me a peace of mind, and the best part of the policy is that I am abl
Decent company
Overall, the services of Downunder are a decent company. Their service staff is efficient and the response to queries is rather quick. If only they had a wider option of plans, it would have helped.
Downunder Travel insurance reviews
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