• Dear Jezza de los Santos

    We take all feedback seriously and we have attempted to review the background to your feedback. We regret we are unable to find any record that you hold a subscription with us under this name or of an unpaid damaged luggage claim in recent weeks. If you can contact Member Services we would be pleased to assist to review the situation to ensure there has been no anomaly as all claims are processed quickly where all the correct information is provided.

    We hope to hear from you soon.
    Sincerely

    Member Services
    The Wise Traveller
    Reply from Wise Traveller representative