• Dear Ms Ngwenya

    We take all customer feedback seriously. Your initial account was immediately accepted in good faith once informed since it reflected potentially concerning inconsistencies in normal process, something we do not take lightly. This was followed by a number of reviews to determine what may have occurred. We apologies that the extended efforts and proactive dialogue remain insufficient to meet expectations even with the subsequent claim being assessed by the underwriter immediately upon receipt. We respect the right of individuals to reflect their perceptions of services received and accept in good faith, all constructive public feedback, positive or otherwise. We remain committed to discussing your concerns at all times.

    Member Services
    The Wise Traveller
    Reply from Wise Traveller representative