• Dear Tada

    Thank you for your feedback, we take seriously all comments. As we are unable to identify your specific situation from the feedback, and there does not appear to be any correspondence related to a recent denied damaged item claim, please contact Member Service at your convenience and we will review the circumstances in detail. With regard to general damage or loss of items the claims assessment team do seek to confirm ownership, age and circumstances of any damaged or lost item claimed. Options are offered during the claim assessment on the premise that not everyone will keep or find receipts for all items purchased, if you were not offered any alternatives to support your claim please let us know the details so we may investigate. We remain committed to assist in reviewing your situation if you can contact Member Services.


    Member Services
    Reply from Wise Traveller representative