- Overall
10.0Overall
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Claims Experience
10Claims Experience
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Customer Experience
10Customer Experience
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Value for Money
10Value for Money
Claim for rental vehicle excess, could not be simpler or more efficient
I took out a policy from Zoom for a domestic Australia trip to cover rental vehicle excess. In this case i had to make a claim as there was some VERY minor damage to the car ($600).
The process for claiming was very simple. An on line form then supplying supporting documents. there was a LOT of documents required but it makes sense so they can ensure the claim is correct.
The claim was approved within a week and the money was in my account within a few days after that, first class service.
I would not hesitate to use Zoom for your rental vehicle excess for trips!
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