Zoom were really understanding with my recent claim

Recently we had to cancel a holiday to Bali due to the bushfire crisis in NSW. We cancelled everything and managed to move everything to new dates in December. We were out of pocket on our airfares so I lodged a claim with Zoom. The process was easy and it took about 7 days for them to approve my claim. As such, I took out another policy for the new dates of our travel. Thanks again for your understanding.

John Carrero

03 Dec 2019 12:12

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Hi John , thank you for your review. Our Claims Team work very hard to obtain the best possible outcome for our customers so I'm thrilled to hear you had such an amazing experience claiming with Zoom. Fingers crossed your next adventure goes off without a hitch, but rest assured knowing that we will be there for you should anything awry occurs! Thanks again for taking the time to write us a review. Kind regards, James, Customer Service

Reply from Zoom Travel Insurance representative 05 December 2019, 10:27 AM

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Zoom Travel Insurance review average

8.7

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Zoom were really understanding with my recent claim

John Carrero

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Very, very disappointing

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