Value for Money
6Value for Money
Don't expect reimbursement for expenses
We were booked on the Ghan to travel from Darwin to Adelaide in November 2020. Train was unable to get to Darwin for us to board as the NT government closed its border from South Australia when COVID-19 raised it ugly head there. Train was refused entry into NT. Had to book additional flights to get back to Sydney. $730. Tried to claim but refused as policy doesn't cover expenses incurred due to a pandemic. The way I see it is we were able to still travel from NT into South Australia and from there to Sydney so it was the fact that the train never arrived for us to board was the actual cause. As a typical insurer Zoom has stuck to their policy wording and I'm out of pocket due to a useless insurance product. My advice, Read the PDS very carefully during these uncertain times or you may find yourself out of pocket just like me!