NRMA reviews
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overall rating 5.3 19 reviews
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Customer Experience
5.6
- Awesome 6
- Good 2
- Average 4
- Bad 1
- Terrible 6
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Value for Money
5.4
- Awesome 5
- Good 2
- Average 5
- Bad 2
- Terrible 5
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Claims Experience
5.2
- Awesome 6
- Good 0
- Average 2
- Bad 1
- Terrible 6
Don't investigate, don't honour policies
Discussed today I have called NRMA to cancel my policies and all Association due to failure to provide service or honour policies! Over 20 years of loyalty and you treat people with ignorance and disr
Once they have your money they don't care
Absolutely appalling service. They refused a valid claim and try to support it with lies. Off to the ombudsman now.
NRMA is a scam organisation, not insurance company
I made a review previously, and this is more of a follow-up. We have been with NRMA home insurance for about a decade, and with so many other policies with them. A massive branch fell onto our house,
Lightning strike!!!
Awesome!..Sunday roof hit by lightning, TV computer,lights,phone gone"Panic",..Monday called NRMA, helpful,understanding,compassionate and most of all everything was fixed and replaced by Friday..IN N
Just average...
Just an average insurance company that does not offer any good deals but it seems to change now would be more expensive for a product that offers the same features.
NRMA the best
I have been insured with NRMA for 12 years or so and have had a very good experience the couple of times I have had to make a claim. It has been stress free and very quick.
Hassle-free insurance
The family has always insured with NRMA: home, car, everything. We've never had any problems with NRMA. Customer service has been first-class and processes streamline and efficient. The range of insu
It's alright
I would probably change if I could be bothered to do so. It is pretty expensive and over-rated, I need to shop around for a better deal that also costs less.
..
Always had good customer service and prompt attention the few times I have had a claim. Waiting times on the dreaded phone service is minimal and phone options easy to follow.
NRMA Home Insurance
Had a terrrible experience when NRMA were charging us for house insurance on a rental property (that we didn't own) as well as our house which we did (we rang to change our mailing address when we mov
Home insurance review
We switched because they became cheaper than GIO and we had both our cars with NRMA so packaging everything together made it even more affordable. We saved with the cars too
Uncompetitive Premiums
We have been with NRMA for several years. I rang last week to review our buildings insurance and obtained a reduction based on increased excess. I received a new notice to see that the next payment on
14 % increase unjustifiable
I called NRMA to ask why my insurance went up 14%. No floods or fires in the past 12-months in my region. Inflation was the response and then she added "Mine went up too". I have only ever made 1-clai
Appallingly rude customer service
I have multiple policies with them, car, roadside assist, home and contents and landlord insurance. Never had to make a claim from them until recently, and got rejected. The person on the phone was ap
Ludicrous claiming process
We filed a claim 4 months ago, the first one in 5 years! For water damage to our ceiling due to a leaking roof. I have lost count on the number of phone calls we had to make but we are still waiting f
NRMA Home insurance reviews
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