sales team lied to me

before taking out my claim I searched for a insurance that covered pandemics, I asked the sales rep if i was covered and told them i was concerned about going as the pandemic was getting worse- but they reassured me as my destination was not on the do not travel list that I would be covered- in the middle of my trip the government issued an urgent return home notice as they were about to close the border- being a student with tight funds I was not able to buy new flights- I was unable to contact my airline so wrote to budget direct again asking what to do- whether rescheduling would be covered and the online chat helper said yes and i should log a claim- so i did- and then after months of waiting the claim was denied- so requested to receive a copy of the chat logs (I also asked for a copy of the chats in the chats and was told i would be sent one) and they waited a few months and just denied my claim again? I wanted the chat logs? i was very clear in the emails and phone calls? anyway- very misleading manipulative company do not give them money

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