Worst company ever

The business model of budget is to provide cheaper cover and then deter people from making a claim. With budget you don’t even get what you pay for. They make the claims process as slow and painful as possible. It doesn’t matter if you are at fault or not, they will make the claims process so difficult that it’s not even worth having a comprehensive insurance. Do not fall for the fake reviews on their website as they are all paid reviews bought from bazaar voice. Try posting a review on their website. If you just want to have insurance and will not ever make a claim or are willing to get your life sucked out of you than budget direct is the company for you. No matter how many times you call, make an internal complaint or even make a complaint to AFCA it won’t make any difference to them. It is better to pay more with any other company and if you can’t afford to pay more better opt for third party insurance from any other company than a comprehensive policy from budget.The claim process takes months not days. They are the worst insurance company I ever had to deal with.

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