Car insurance claim

It is my first year with Buget Direct (BD) when I was so nageived believing on TV advertisement to say how wonderful this insurance company is.

I am so disappointed of my recent experience with BD's customer service team because I was involved in car accident which was not even my fault as other driver reversed and hit my car on the driver side rear panel. When I contacted the BD to report my incident, I didn't feel they have given me the support I should be receiving. I spoke with few customer service officers (CSO), all they were interested in the excess payment not my accident. They said they will only review my case after I paid the excess, eventhough the accident was not my fault and I have a dash-cam footage and a witness. Didn't show any interest in the evidences at all.

BD is not as they said on their website that "You do not have to pay an excess if you have a no fault accident."

My claim has not been resolved since December 2021 as I am disputing the liability and insurance excess.

I noticed that BD has punished me by increasing my policy premium and dropped car rating from 1 down 3, when my case is still my review stage.

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