Car insurance - good at selling - terrible at paying

Easily the best value car insurance when shopping around. However, I definitely have a bad case of bargain regret. My wife crashed it a couple of times late last year which coincided with loss of parking sensors and major loss of power issues and eventually unable to even start now. Despite paying $1700 on servicing costs, several mechanics all blamed it on damage to the electricals done in the damage to the front. Hence, I made two insurance claims on 2 January 2022. Firstly, Budget Direct would not accept the claims unless I paid $1340.33 to renew the car insurance for 2022. After many complaints, they eventually agreed to refund the entire amount. However, only $876.95 was refunded on 10 May despite the car being off the road and in the workshop for most of January and towed back to the workshop on Monday 31 January after breaking down and unable to start since. It has been to towed all over Melbourne to many different assessors since. I have been on the phone for many hours on many days to lots of different people from different departments since. I have done everything they have asked only to get a phone call today by a James to notify me that the claim has not been approved and where can they tow the car to return it to me. The reason given was a complete fabrication without any facts. Disgusting.

Did you like or dislike this review?