QBE reviews
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overall rating 3.8 19 reviews
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Customer Experience
2.7
- Awesome 2
- Good 1
- Average 2
- Bad 0
- Terrible 13
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Value for Money
2.9
- Awesome 1
- Good 2
- Average 1
- Bad 3
- Terrible 11
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Claims Experience
1.7
- Awesome 2
- Good 0
- Average 0
- Bad 0
- Terrible 12
Appalling service - endless errors
Avoid at all cost. I am waving QBE goodbye after 20+ years, between the Philippines call centers and idiots in Melbourne it has become a nightmare to deal with them.
STAY AWAY!
I am WARNING you now do not get insurance with this company. If you are using an underwriter ask which company you will be getting insurance with and also ask about all endorsements and what is covere
If you value your time stay away from this company.
Took me an hour to find out they wouldn't cover me as I am doing improvements to my home.
Never again. Worst experience
I had someone crash their boat into my fixed jetty and QBE refused to contact the person who crashed insurance company as they said I was not covered even though I have extra cover and the contract st
Unbelievable Increase
My husband passed away and they raised the premium over 100% because I had called to put the insurance in my name. Even though the insurance is paid by the mortgage company. None of the customer ser
Accidentail damage
I am currently going through FOS <br/>IDR with QBE cant follow there own guidelines. They forgot.<br/>A simple claim now its principle of taking my money for a policy they have avoided to pay.<br/><br
Fine print
I will keep this short but unfortunately not sweet. One fence and a storm, 3 neighbours with 3 different insurers. Only one company didn't pay out on the claim, mine Q.B.E. Say no more.
Spare yourself the trouble and go elsewhere
Every time we have had to file a claim they come back and say there is minimal damage and because our deductible is so high they don't have to do anything. Most recent claim with all the winds, rain,
QBE should be reported
I have been a member Of QBE for nearly 15 years ,and had one small claim ,,Over the past month we have been hit by two unusal storms,and damge has ranged from spoilt food goods/structural damage to f
Can't believe how terribly we have been treated
Three weeks of fighting them to get a leak fixed in our bathroom. Two visits from their plumber, he knocks a brick out of the wall and walks of the job saying he has to ask permission to proceed with
The worst company I've ever worked with.
This company tried their best to get away with sending me a $23 dollar check, when the actual damage totaled over 12 thousand. I will continue to fight them to the end. I'm so happy with my new insura
High premiums and poor customer service
QBE have high premiums and poor customer service. I had a legitimate claim rejected and had to pay out of pocket expense of $2,000 for the repairs. I would advise anyone against insuring with QBE. You
Delightful staff at QBE
I shifted to QBE after my horrific experience with my previous insurer. The staff at QBE was delightful and helped me select the policy best suited for my needs. Their premium was lower too and so far
Policies do not offer much
QBE house insurance policies don’t offer much. Their premiums are expensive and their customer service is pretty average.
Excellent and efficient claiming process
If home insurance is what you are looking for, QBE is there for you. Our roof was recently damaged because of the falling of an old tree. All we had to do was call the customer service at QBE with our
QBE Home insurance reviews
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