Coles Insurance reviews
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overall rating 5.1 46 reviews
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Customer Experience
4.3
- Awesome 14
- Good 3
- Average 2
- Bad 1
- Terrible 26
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Value for Money
5.0
- Awesome 15
- Good 6
- Average 3
- Bad 2
- Terrible 20
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Claims Experience
3.4
- Awesome 7
- Good 1
- Average 1
- Bad 3
- Terrible 22
the worst customer service
They lied to you, telling you u can't have your own quote. It's very hard to understand what they saying, a strong accent. They dont help you set up an account, they dint help you when you hav
Poor communication. No support
I have been with Coles car insurance for eight years. Several months ago, I forgot to pay my insurance premium because of a family issue. As a result, Coles sent me a cancellation email, but I did no
One rating is too generous!
First impression, the coles car insurance is great value for what they claim to cover. But after making a claim I quickly found out that they refuse almost all claims. Even after being provided with a
Very expensive, bad service.
Made a claim whilst being with Coles, had nothing but headaches to get my car repaired, constant visits to panel shop, waiting on Coles to approve repair process. Once year finished insurance premium
No Refunds
Sold car, rang to cancel my car insurance policy which happened to be two days after the monthly payment had been deducted from my account. Told me they don't give refunds on pay by the month insu
Very much disappointed
The company just raise the insurance premium more or less double and blaming the car is more risk and cost of repair is increased. The other insurance company same model of care is not at risk . S
very disappointed
Charged an excess fee that I shouldn't have been, phone support also admitted it shouldn't have been charged, has taken more than a month and 5 phone calls and still has not been resolved. Not
If you don't ever claim, you can choose coles.
My claim experience is worst ever. It is been 10 months now, and coles is still investigating on that!
Don’t use Coles Car Insurance
They might be cheap but it isn’t worth it. Made a claim two months ago as my son crashed his car and it was his fault. We’re totally honest in saying he was driving (under 24) and we would have to pay
Worst ever
Take your excess even when you are not at fault and have at fault driver's details and witnesses. Fraud insurance company, should be banned from business
Cheap premium equals cheap treatment
One is not worth it. It should be zero. I had terrible experience dealing with them. Too many issues. They don't help clients not offer the best possible solution.
WORST NIGHTMARE EVER!
not worth writing about - too many issues with my comprehensive coles insurance claim. Unhelpful. Useless. Faulty smash repairs. Taking over 4 or so months to repair. Unhappy to say the least!!!!!!!
The worst insurance experience after hail storm
Damage happened Saturday lodged claim 6.30 am Sunday and no further update on when road unworthy car will be inspected
Unable to get vehicle assessed
On the 24th November our son went to Melbourne and a drunk driver ran up his rear at a red light. The offending driver was charged by the police. The tow truck driver said the car would be a write o
ARE YOU SERIOUS !!!
I have just received one of the most humorous letters l have had in years ! Today l received my car ins. renewal from Coles with this years premium to be...wait for it...$335...l nearly wet myself lau
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